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March 28, 2021
When you head to the doctor, you probably have it in your mind what you're going to say about why you don't feel good. That way your doctor can use that information to diagnose your problem. You might want to think of that same approach when you take your vehicle in for a repair.
Experts say what will help the service advisor most is for you to bring in some well-organized descriptions about your vehicle's issues. You might even want to write them down so you don't forget. Is there an unusual smell? What does it smell like? Does the problem happen first thing after starting out? If there's an odd sound you hear, is it dependent on speed? Does it change when you turn a corner?
Keep your expectations realistic. Some conditions may take a long time to diagnose and repair. If you go thinking you'll be in and out in no time, you might be disappointed when you're told there are other customers ahead of you and you may have to come back tomorrow. If you can make alternate plans to have someone pick you up and take you back when the vehicle is finished, that way you won't feel like you've wasted your time.
Most importantly, be available for any communication from the service advisor. If they have your cell phone and they have a question or need an approval for a repair, the sooner they reach you, the sooner things can move forward.
The service facility wants your experience with them to be good just as you do. With a little help from you, they'll get your vehicle back on the road and you'll have a smile on your face.
Tuffy Bloomington
1505 East Vernon Avenue
Bloomington, Illinois 61701
309.662.0537
March 9, 2025
For most drivers, at some point youre going to have a flat tire. Depending on how it was damaged, it may have to be replaced. But sometimes, a repair will do the trick, as long as the puncture isnt on the sidewall and the hole is smaller than inch/6.35mm in diameter. Here are the three common w... More
March 2, 2025
What's the dif? To an automotive technician, it's the differential, a part of your vehicle that helps direct power from the engine to the wheels. The differential is a gearbox that enables the drive wheels to turn at different speeds (they do that when you turn). Inside the differential is a f... More
February 23, 2025
Winter is one of the hardest times to keep your vehicle clean. But did you know neglecting to wash your vehicle in winter could cost you a significant amount of money in the long run? Here's why. Many areas deal with snow and ice in the winter, and the salt and sand that are used to keep the road... More
